Returning an Audible book isn't always intuitive, but it's usually a straightforward process. This guide provides fail-proof methods to ensure you successfully return an Audible audiobook, getting your credit back and avoiding any complications.
Understanding Audible's Return Policy
Before diving into the methods, let's clarify Audible's return policy. Generally, you can return most Audible audiobooks within 365 days of purchase. However, there are some exceptions:
- Included titles: Books obtained through promotions or subscriptions might not be returnable. Check the specific terms associated with the offer.
- Whispersync for Voice: If you've linked the Audible book to a Kindle book using Whispersync, returning the Audible book may also affect the Kindle version.
- Certain purchases: Some purchases might have restrictions on returns, so always review the details of your purchase before attempting a return.
How to Return an Audible Book: Step-by-Step
Here's a breakdown of the process, covering different scenarios:
Method 1: Returning via the Audible Website
This is the most common and reliable method:
- Log in: Access your Audible account on the website (audible.com).
- Locate your Library: Navigate to your "Library" section.
- Find the book: Locate the audiobook you wish to return.
- Return the Book: Look for an option to return, often represented by a button or link (the wording might vary slightly). This is typically near or within the book's details.
- Confirm the return: Audible might ask for a reason for your return; it's optional but helpful for improving their service. Confirm your decision.
Method 2: Returning via the Audible App
The mobile app offers a similar process:
- Open the App: Launch the Audible app on your smartphone or tablet.
- Access your Library: Find your "Library" or "My Books" section.
- Select the Book: Tap on the audiobook you want to return.
- Locate the Return Option: Similar to the website, search for a "Return" button or a similar option within the book's details.
- Confirm Your Return: Follow the on-screen prompts to complete the process.
Troubleshooting Common Issues
- "Return" option missing: If you don't see a return option, the book may not be eligible for a return due to the exceptions listed above. Check the purchase details or contact Audible customer support.
- Return unsuccessful: If the return fails, double-check your internet connection and try again. If problems persist, contact Audible customer service immediately.
- Credit not restored: Allow a few business days for the credit to be reinstated to your account. If it doesn't appear, contact Audible support.
Contacting Audible Customer Support
If you encounter difficulties returning a book, Audible's customer support is your best resource. They can assist with various issues, including:
- Eligibility for return: Confirming if a specific book qualifies for a return.
- Troubleshooting return problems: Helping resolve technical issues during the return process.
- Credit restoration: Assisting with credit reinstatement if it doesn't appear after a successful return.
You can typically find contact information on the Audible website or within the app.
Proactive Tips for Avoiding Return Issues
- Listen to samples: Before purchasing, take advantage of the sample feature to ensure the book aligns with your interests.
- Read reviews: Consult reviews to gauge the overall quality and suitability of the audiobook.
- Check return policies: Review the specific return conditions associated with any promotions or offers.
By following these methods and troubleshooting tips, you can successfully return an Audible book and reclaim your credit. Remember, prompt action and clear communication with Audible support will help resolve any potential issues.
