Securus Technologies is a major provider of communication services for correctional facilities. However, accessing these services can sometimes be challenging, leading many to search for ways to unblock Securus. This guide will explore the reasons why Securus might be blocked and offer solutions to regain access.
Why is Securus Blocked?
Several factors can prevent you from accessing Securus services:
1. Network Restrictions:
- Firewalls: Your workplace, school, or even your home network might have firewalls that block access to Securus's servers. These firewalls are often implemented for security reasons and may filter out specific websites or IP addresses associated with Securus.
- VPN restrictions: Some Virtual Private Networks (VPNs) might interfere with Securus's functionality. VPNs encrypt your internet traffic, and some corporate or institution-level VPNs are configured to block access to certain types of content.
- ISP restrictions: In rare cases, your internet service provider (ISP) might block access to Securus, although this is less common.
2. Account Issues:
- Payment problems: Outstanding payments on your Securus account can lead to temporary or permanent account suspension, preventing you from making calls or sending emails.
- Account restrictions: The correctional facility might have placed restrictions on your account, limiting the number of calls or emails you can send. Contact the facility directly to inquire about any restrictions.
- Incorrect login information: Double-check your username and password. Incorrect login details will prevent you from accessing your account.
3. Technical Difficulties:
- Securus outages: Like any online service, Securus can experience occasional outages. Check the Securus website or social media for updates regarding service interruptions.
- Browser incompatibility: Ensure you are using an up-to-date and compatible web browser. Older browsers may not support Securus's features.
- Outdated software: Outdated software on your computer or device might interfere with Securus's functionality.
How to Unblock Securus: Troubleshooting Steps
Here's a step-by-step guide to resolve common Securus access issues:
1. Check Your Network Settings:
- Contact your network administrator: If you're experiencing issues at work or school, reach out to your network administrator to see if Securus is blocked on the network. They may be able to whitelist the necessary IP addresses.
- Disable your VPN: Temporarily disable your VPN to see if it's interfering with Securus.
- Try a different network: Try accessing Securus from a different network, such as a public Wi-Fi hotspot or a friend's network, to rule out network-related problems.
2. Verify Your Account Status:
- Log in: Carefully review your username and password.
- Check for payment issues: Visit the Securus website and check your account balance for any outstanding payments.
- Contact Securus support: If you have problems logging in or have outstanding payments, reach out to Securus customer support for assistance. Their contact information is available on their website.
3. Address Technical Problems:
- Clear your browser cache and cookies: This can help resolve issues caused by outdated cached data.
- Update your browser and software: Ensure all your software is up-to-date.
- Try a different browser: If you continue to encounter problems, try accessing Securus using a different web browser.
- Check Securus's status page: Look for any reported outages or service interruptions.
Beyond the Technical: Addressing Concerns About Securus
While this guide focuses on technical solutions, it's crucial to be aware of the broader concerns surrounding Securus and its practices. Many advocate for more affordable and accessible communication options for incarcerated individuals. Researching and supporting organizations that work towards improving these conditions can contribute to a more just system.
By following these steps, you should be able to unblock Securus and successfully connect with your loved ones. Remember to always verify information and utilize official channels for support.
