Securus Technologies is a major provider of inmate communication services, offering a range of options for connecting with incarcerated individuals. However, calls made through Securus can sometimes be blocked due to various reasons, leaving loved ones frustrated and unable to connect. This comprehensive guide will explore common reasons for blocked calls and provide actionable steps on how to unblock jail calls using Securus.
Understanding Why Your Calls Might Be Blocked
Before diving into solutions, it's crucial to understand why your calls might be blocked in the first place. Several factors can contribute to this issue:
1. Account Issues:
- Insufficient Funds: Securus operates on a prepaid system. If your account balance is low or depleted, your calling privileges may be suspended until you add funds. Check your account balance regularly to prevent unexpected interruptions.
- Account Suspension: Violating Securus' terms of service, such as using abusive language or engaging in illegal activities during calls, can lead to account suspension. Review Securus' terms of service to ensure compliance.
- Incorrect Information: Providing inaccurate information during account registration can lead to blocking. Verify your account details are accurate and up-to-date.
2. Inmate-Related Issues:
- Inmate Restrictions: Correctional facilities often have their own rules regarding phone calls. An inmate might have their calling privileges restricted due to disciplinary actions or other internal regulations. Contact the correctional facility directly to inquire about the inmate's calling status.
- Inmate Account Issues: Similar to your account, the inmate might have an unpaid balance or other account problems that prevent them from receiving calls.
3. Technical Problems:
- Network Issues: Technical glitches on either your end or Securus' network can interfere with calls. Try restarting your device and checking your internet connection. If problems persist, contact Securus' customer support.
Steps to Unblock Your Jail Calls
Now that we've explored the potential causes, let's look at how to resolve them:
1. Check Your Account Balance:
This is the most common reason for blocked calls. Log in to your Securus account online or through their app to verify your balance and add funds if needed. Make sure to add sufficient funds to cover the call costs and any potential fees.
2. Review Securus' Terms of Service:
Carefully review Securus' terms of service to ensure you aren't violating any rules that could lead to account suspension. If you believe you've been unfairly suspended, contact Securus' customer support to appeal the decision.
3. Verify Your Account Information:
Double-check that all the information associated with your Securus account is accurate and up-to-date. Incorrect information can lead to account issues and blocked calls.
4. Contact the Correctional Facility:
Inmate-related issues are often best addressed by contacting the correctional facility directly. They can provide information on the inmate's calling status and any restrictions in place.
5. Contact Securus Customer Support:
If you've checked all other possibilities and still can't unblock your calls, contact Securus Technologies' customer support. They can diagnose technical issues, investigate account problems, and provide further assistance.
Off-Page SEO Considerations:
- Build high-quality backlinks: Secure links from reputable websites related to prison visitation, inmate support, or legal aid.
- Engage in social media: Share this guide on relevant social media platforms to increase visibility and reach.
- Participate in online forums: Answer questions and offer advice on forums where people discuss Securus and jail calls.
By following these steps and understanding the potential causes of blocked calls, you'll significantly improve your chances of successfully unblocking your calls and staying connected with your loved ones. Remember, patience and proactive communication are key.
